Gt1 Responsible Gaming – Play Smart, Stay Balanced
At gt1, entertainment only means something when it is enjoyed in a healthy and responsible way. This page provides practical guidance, self-control tools, and support resources for Malaysian users to play safely.
Gt1 cares about the wellbeing of every one of our users.
Gt1's Commitment to Responsible Gaming
Gt1 believes that online gaming should be an enjoyable form of entertainment — not a burden or a source of stress. We take this responsibility seriously and have put in place a range of tools to help users stay in control.
As a platform serving Malaysian users, we encourage every member to set their own personal limits, understand the risks of gaming, and seek help when needed. Responsible gaming starts with self-awareness and informed decisions.
We do not encourage excessive gaming. gt1's goal is to provide a safe, transparent, and responsible entertainment environment for all users, regardless of their background or experience.
Recognise the Signs of At-Risk Behaviour
Gaming becomes a problem when it starts to have a negative impact on your daily life. Here are some warning signs to watch for in yourself or someone you care about:
Chasing losses by continuing to play even as they mount is a serious warning sign.
If you regularly play beyond your intended time and find it hard to stop even when other responsibilities need to be taken care of.
When gambling starts to replace time with family and friends, or begins to interfere with work and your social life.
Using borrowed money, credit, or savings meant for living expenses to fund gambling is a serious warning sign.
Feeling restless, anxious, or low when you are unable to play, or using gaming as an escape from emotional problems.
Hiding the amount of time or money spent on gaming from family members or loved ones is a sign that warrants attention.
If you identify two or more of the signs above in yourself, we encourage you to use the self-control tools provided by gt1 or seek professional help immediately.
How to Set Healthy Time & Budget Limits
One of the most effective ways to enjoy gaming without risk is to set clear limits before you start playing. gt1 recommends the following approach:
- Set a maximum amount in MYR (RM) that you are comfortable spending on entertainment each week.
- Think of your gaming budget like entertainment spending — the same as a movie ticket or a dinner out. Once it's gone, stop.
- Never use money set aside for essentials such as rent, food, or bills.
- Review your limits monthly and adjust them to reflect your current financial situation.
- Set a fixed duration for each gaming session – for example, no more than one hour at a time.
- Use the time reminder or timer feature on your phone as a prompt to take a break.
- Take a break every 30 to 45 minutes to reset your focus and perspective.
- Avoid playing when you are tired, stressed, or emotionally unsettled, as your judgement will be impaired.
Available Self-Control Tools
Gt1 offers several self-control options that you can use at any time via your account settings or by contacting our support team:
You can set daily, weekly, or monthly deposit limits on your account. These limits ensure you cannot deposit more than the amount you have set, giving you ongoing control over your spending.
If you feel you need a break, you can request a cooling-off period ranging from 24 hours to several weeks. During this time, your account will be temporarily suspended and you will not be able to log in or make deposits.
For those who feel that gambling has become a serious problem, we offer a long-term self-exclusion option. Contact the gt1 support team at [email protected] for more information on how to apply.
All self-control requests will be processed promptly and kept strictly confidential. This is a courageous and smart step — we will always support your decision to put your wellbeing first.
Minor Protection
Gt1 takes the protection of children and young people very seriously. Our platform is for individuals aged 18 and above only. We have several measures in place to ensure minors cannot access our platform:
- Age verification at registration – date of birth information is mandatory and will be verified.
- Gt1 reserves the right to request identity verification documents at any time.
- Accounts suspected of being owned by a minor will be suspended immediately while an investigation is carried out.
- We encourage parents and guardians to use parental control software on devices shared with children.
If you suspect an account has been created by a minor, please report it to us immediately at [email protected].
Life Balance & Support Resources
Gaming is just one small part of a balanced life. gt1 encourages you to maintain a healthy balance between entertainment, work, family, and self-care.
- Spend quality time with family and friends, free from device distractions.
- Make sure gaming does not interfere with your sleep, meals, or daily exercise.
- Explore other hobbies and activities that bring you fulfilment beyond online gaming.
- Schedule at least two or three gaming-free days each week.
- Talk to someone you trust if you feel that gaming is starting to take over your life.
If you or someone you know needs support, there are professional help resources available in Malaysia:
- Talian Kasih: 15999 – free counselling and family support service
- Hospital Bahagia Ulu Kinta, Perak: Mental health and addiction treatment centre
- Public Health Clinic: Counselling referrals through the Ministry of Health Malaysia
- gt1 Support: Contact [email protected] for self-control guidance
You Are Not Alone
Acknowledging a problem is the boldest first step you can take. Whether you want to set limits, take a break, or simply find out more – the gt1 team is here to help. Visit our FAQ or reach out to our customer support today.